Shipping & Delivery Policy

Last updated: August 9, 2026

This Shipping & Delivery Policy explains the shipping terms for orders placed through Lumoraofficial, operated by VividLaunch LLC.

Shipping Destination

Our current online store is configured primarily for customers in the United States.

Free Shipping in the USA

We provide free shipping on eligible orders delivered within the United States. There is no minimum purchase requirement for our standard free shipping option unless a different condition is clearly shown before checkout.

Estimated Delivery Time

Our estimated delivery timeframe for United States orders is:

2–13 business days.

Business days generally mean Monday through Friday and exclude applicable public holidays.

Delivery estimates are estimates rather than guarantees. Actual delivery timing may vary due to the destination, carrier operations, order processing, weather, transportation disruptions, peak periods, address issues, or circumstances outside our reasonable control.

Order Processing and Fulfillment

Orders are reviewed and prepared for fulfillment after they are successfully placed and payment authorization is completed.

Some products may be fulfilled through third-party logistics or fulfillment partners. The shipping origin shown by a carrier may therefore differ depending on the product and fulfillment route.

Shipping Confirmation and Tracking

When tracking information is available, it may be provided by email or through the order status experience associated with your order.

Tracking information may require some time after shipment confirmation before the carrier displays movement or additional status details.

Shipping Address

Customers are responsible for providing an accurate and complete delivery address during checkout.

If you discover an address error after placing an order, contact us immediately at support@lumoraofficial.com. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

Delivery Delays

If your order has not arrived within the expected timeframe, contact our support team with your order number. We will review available tracking and fulfillment information and assist with the next appropriate steps.

Lost or Missing Packages

If tracking indicates a delivery issue or your package appears to be lost in transit, contact us at support@lumoraofficial.com.

We may request information necessary to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, household members, building management, neighbors where appropriate, and the carrier's tracking details.

If the package still cannot be located, contact us and we will review the situation with you.

Contact Us

Lumoraofficial
Operated by VividLaunch LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: support@lumoraofficial.com
Phone: +1 307 293 0197

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM EST