Payment Policy
Last updated: August 9, 2026
This Payment Policy explains how payments are handled for purchases made through Lumoraofficial, operated by VividLaunch LLC.
Accepted Payment Methods
The payment methods currently available for your order are displayed during checkout. Available methods may vary depending on your device, location, order eligibility, payment-provider availability, and other checkout conditions.
Depending on availability, checkout may include major credit and debit cards, digital wallets, Shop Pay, or other payment options supported through our Shopify-powered checkout.
The payment options shown during checkout are the current methods available for your transaction.
Secure Checkout
Our online store is built on Shopify, and customer payments are processed through the payment services made available through our Shopify checkout.
Lumoraofficial does not ask customers to send complete payment card information by email, telephone, social media, or other informal communication channels.
Payment Authorization
When you place an order, your selected payment provider may authorize or process the applicable transaction according to its own procedures.
An order may not be successfully completed if a payment cannot be authorized, is declined, or requires additional verification.
Payment Declined or Unsuccessful
If your payment is declined or cannot be completed, please review the payment information entered during checkout or contact your card issuer, bank, or payment provider.
You may also try another payment method displayed during checkout.
Currency
Prices and transaction amounts are displayed in the currency presented by our storefront and checkout.
Your bank or payment provider may apply its own currency-conversion charges, international transaction fees, or other account-specific fees where applicable. These charges are not controlled by Lumoraofficial.
Taxes
Applicable taxes, if any, are calculated and displayed during checkout based on the information associated with your order and applicable requirements.
Discount Codes
If a valid promotional or discount code is available, eligibility and the resulting discount will be reflected during checkout.
A discount code may be subject to specific conditions, product eligibility, expiration dates, usage limits, or other restrictions associated with that promotion.
Order Confirmation
A successfully submitted order should generate an order confirmation using the contact information entered during checkout.
Please review your confirmation and contact us promptly if you notice an issue with your order information.
Refunds
Approved refunds are issued according to our Returns & Refunds Policy and are generally returned to the original payment method used for the applicable order.
After a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Payment Security and Fraud Prevention
Orders may be reviewed for payment security, fraud prevention, or verification purposes.
We reserve the right to decline or cancel a transaction where reasonably necessary to address suspected fraud, unauthorized payment activity, obvious transaction errors, or other legitimate security concerns, subject to applicable law.
Questions About Payments
If you have a question about a payment or order, please contact us:
Lumoraofficial
Operated by VividLaunch LLC
30 N Gould St
Sheridan, WY 82801
United States
Email:
support@lumoraofficial.com
Phone:
+1 307 293 0197
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM EST