Returns & Refunds Policy

Returns & Refunds Policy

Last updated: August 9, 2026

At Lumoraofficial, operated by VividLaunch LLC, we want customers to have clear information about returns, refunds, damaged items, and order issues before making a purchase.

30-Day Return Policy

We accept eligible returns within 30 days after your order is delivered.

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unused, uninstalled, and in the same condition in which it was received.
  • Include all original parts, accessories, manuals, and components supplied with the product.
  • Be returned in its original packaging whenever reasonably possible.
  • Include proof of purchase or the order number.

How to Start a Return

Before returning an item, contact our customer support team at support@lumoraofficial.com.

Please include:

  • Your full name.
  • Your order number.
  • The item you would like to return.
  • The reason for the return.
  • Photos or video if the item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions and the applicable return address. Please do not send products to our business address unless our support team specifically instructs you to do so.

Return Shipping Costs

For returns based on a change of mind, preference, size, style, or another reason not caused by an error or defect, the customer is responsible for return shipping costs.

If you received an item that is damaged, defective, materially different from what was ordered, or the wrong item due to our error, contact us before returning it. When the claim is approved, we will provide an appropriate resolution and cover reasonable return shipping costs when a physical return is required.

No Restocking Fee

We do not charge a restocking fee for eligible returns accepted under this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@lumoraofficial.com.

Include your order number and clear photographs or other relevant information that helps us review the issue.

Depending on the circumstances and product availability, an approved claim may be resolved through a replacement, refund, or another appropriate remedy.

Non-Returnable Items

The following items generally cannot be returned unless they arrived defective or incorrect:

  • Items that have been materially altered, modified, or damaged after delivery.
  • Items showing signs of misuse or improper installation.
  • Items missing essential components or parts originally included with the order.
  • Gift cards, where applicable.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original shipping charges are not refundable when a customer paid for an optional upgraded shipping service, except where required by law or where the return resulted from our error.

Exchanges

If you need a different product or variant, contact us first. Depending on availability, we may provide exchange instructions or ask you to return the original eligible item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate the request if the order has not entered fulfillment or shipped.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible. You may still request an eligible return after delivery under this policy.

Contact Us

If you have questions about a return or refund, contact:

Lumoraofficial
Operated by VividLaunch LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: support@lumoraofficial.com
Phone: +1 307 293 0197

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM EST